NA CESTE ZA VÝNIMOČNOSŤOU: VÝZNAM AGILITY A SAMOHODNOTENIA V EFEKTÍVNEJ PREMENE PODNIKOV

Abstrakt
Purpose of the article The contribution aims to support the application of the self-assessment tool in companies, to help the development of services in practice with an emphasis on the effectiveness of the management of activities in increasing performance. It focuses on strategic agility in connection with quality and self-evaluation as a management tool in the context of effective transformation in the practice of excellence businesses. Methodology/methods The paper, based on analyzes and practice, highlights the importance of using a self-assessment tool in small and medium-sized enterprises, while quality is recommended to be perceived as part of all processes and performance management at all levels. Scientific aim The main goal of the submitted artcile is to focus on selected determinants of excellence, i.e. strategic agility and self-assessment. The intention is to raise awareness of the importance of agility and the application of self-assessment as a tool in small and medium-sized enterprises with the aim of increasing the efficiency and quality of managing activities. The task is to identify barriers to adaptation to change and adaptability to the competitive environment, including pointing out the key principles of exceptional companies. Findings In practice, there are various principles of management of business activities. The problem arises when managing changes in the competitive environment. Even large enterprises, like smaller enterprises, face challenges, but they use agility to successfully adapt to change, constantly develop and achieve exceptional results. It is recommended to focus on increasing the effectiveness of activity management using a self-assessment tool, which is based on the principles of quality management - a catalyst for continuous innovative development and a pillar of performance improvement. Conclusions (limits, implications etc.) The principles of quality management form the basis of the sustainable development of enterprises of various sizes. Performance evaluation is a key activity in improving the efficiency and quality of management of activities in exceptional enterprises. The purpose of the contribution is to highlight the benefit of self-assessment of performance as a separate tool even in smaller companies. The paper can be a starting point for professionals who want to participate in the development of smaller ponds in integrating aspects of performance and digitization of processes.

Literatúra

1. Abdulai, A. F. 2019. Social capital and innovation performance in firms. In: Innovation and social capital in organizational ecosystems. IGI Global, 2019, s. 81–97.
2. Abdullah, M. a kol. 2012. Value-based total performance excellence model: A conceptual framework for organisations. In: TQM & Business Excellence. 2012, roč. 23, č. 5, 6, s. 557–572.
3. Abdullah, M. M. B. a kol. 2008. The influence of soft factors on quality improvement and performance: Perceptions from managers. In: TQM Journal. 2008, roč. 20, č. 5, s. 436–452.
4. Adomako, S. a kol. 2022. Strategic agility of SMEs in emerging economies: Antecedents, consequences and boundary conditions. In: International Business Review. 2022, roč. 31, č. 6, 102032.
5. Ahammad, M. F. a kol. 2021. Strategic agility, environmental uncertainties, and international performance: The perspective of Indian firms. In: Journal of World Business. 2021, roč. 56, č. 4, 101218.
6. Akter, B. – Iqbal, M. A. 2020. Failure factors of platform start-ups: a systematic literature review. In: Nordic Journal of Media Management. 2020,1, s. 433–459.
7. Al-Azzam, Z. F. a kol. 2017. Examining the mediating effect of strategic agility in the relationship between intellectual capital and organizational excellence in Jordan service sector. In: Journal of Business. 2017, roč. 6, č. 1, s. 7–15.
8. Anderson, B. – Moen, R. M. 1999. Integrating benchmarking and poor quality costmeasurement for assisting the quality management work. In: Benchmarking: An International Journal. 1999, roč. 6, č. 4, s. 291–301.
9. Appelbaum, S. H. a kol. 2017. The challenges of organizational agility: part 2. In: Industrial and Commercial Training. 2017, roč. 3, č. 1, s. 8–24.
10. Armenakis, A. A. – Fredenberger, W. B. 1997. Organizational change readiness practices of business turnaround change agents. In: Knowledge and Process Management. 1997, roč. 4, č. 3, s. 143–152.
11. Armenakis, A. A. a kol. 1993. Creating readiness for organizational change. In: Human Relations. 1993, roč. 46, č. 6, s. 681–703.
12. Attar, M. – Abdul-Kareem, A. 2020. The Role of Agile Leadership in Organisational Agility. In: Agile Business Leadership Methods for Industry 4.0. 2020, s. 171–191.
13. Balogun, J. 2016. Exploring Strategic Change. 4. vyd. Pearson Education Limited: Harlow, 2016. ISBN 978-0-273-77891-2.
14. Baronien, L. – Neverauskas, B. 2005. The Role of Quality Management in the Process of Innovation Development. In: Engineering Economics. 2005, roč. 43, č. 3, s. 15–21.
15. Borovský, J. 2005. Manažement zmien - cesta k rastu konkurencieschopnosti. Bratislava: Eurounion, 2005. 142 s. ISBN 978-80-8898-466-5.
16. Bounds, G. M. a kol. 1994. Beyond Total Quality Management: Toward the Emerging Paradigm. New York: McGrow-Hill, 1994.
17. Caloghirou, Y. a kol. 2004. Industry-versus firm-specific effects on performance: contrasting SMEs and large-sized firms. In: European Management Journal. 2004, roč. 22, č. 2, s. 231–243.
18. Camp, R. C. 1989. Benchmarking: The Search for Industry Best Practices that Lead to Superior Performance. Milwaukee: ASQC Quality Press, 1989. 299 s.
19. Camp, R. C. 2006. Benchmarking: The Search for Industry Best Practices that Lead to Superior Performance. Best Productivity Press, 2006. 320 s.
20. Carayannis, E. G. – Campbell, D. F. J. 2009. Mode 3 and Quadruple Helix: Toward a 21st century fractal innovation ecosystem. In: International Journal of Technology Management. 2009, roč. 46, č. 3-4, s. 201–234.
21. Cardoni, A. a kol. 2022. The quality of SMEs stake-holder communication during strategic crises: The case of Italian unlisted SMEs. In: Business Strategy and the Environment. 2022, roč. 32, č. 6, s. 3292–3308.
22. Catanzaro, D. a kol. 2010. The impact of organizational culture on attraction and recruitment of job applicants. In: Journal of Business and Psychology. 2010, roč. 25, č. 4, s. 649–662.
23. Codling, S. 1995. Best Practice Benchmarking: A Management Guide. Power Pub Co., 1995. 168 s.
24. Common Assessment Framework 2020 (CAF 2020). Maastricht: EUPAN & EIPA, 2020.
25. Costantini, V. a kol. 2017. Eco-innovation, sustainable supply chains and environmental performance in European industries. In: Journal of Cleaner Production. 2017, roč. 155, s. 141–154.
26. Culot, G. a kol. 2020. Behind the definition of industry 4.0: analysis and open questions. In: International Journal of Production Economics. 2020, roč. 226, 107–117.
27. Dahlgaard, J. J. a kol. 2011. Quality and lean helathcare: A system for assessing and mproving the healthcare organizations. In: TQM & Business Excellence. 2011, roč. 22, č. 5, s. 671–689.
28. Dawabsheh, M. a kol. 2019. The triangular relationship between TQM, organizational dawexcellence and organizational performance: A case of Arab American University Palestine. In: Management Science Letters. 2019, roč. 9, č. 6, s. 921–932.
29. Dawkins, P. a kol. 2007. Benchmarking firm performance. In: Benchmarking: An international Journal. 2007, roč. 14, č. 6, s. 693–712.
30. Debellis, F. A kol. 2020. Strategic agility and international joint ventures: The willingness-ability paradox of family firms. In: Journal of International Management. 2020, roč. 27, č. 1, 100739.
31. Dellana, S. A. – Hauser, R. D. 1999. Toward defining the quality culture. In: Engineering Management Journal. 1999, roč. 11, č. 2, s. 11–15.
32. Detert, J. R. a kol. 2000. A framework for linking culture and improvement initiatives in organizations. In: Academy of Management Review. 2000, roč. 25, č. 4, s. 850–863.
33. Doz, Y. L. - Kosonen, M. 2008. The dynamics of strategic agility: Nokia’s rollercoaster experience. In: California Management Review. 2008, roč. 50, č. 3, s. 95–118.
34. Doz, Y. L. – Kosonen, M. 2010. Embedding strategic agility: a leadership agenda for accelerating business model renewal. In: Long Range Planning. 2010, roč. 43, č. 2-3, s. 370–382.
35. Dubey, R. A kol. 2017. World class sustainable supply chain management: Critical review and further research directions. In: International Journal of Logistics Management. 2017, roč. 28, s. 332–362.
36. Fawcett, S. E. a kol. 1997. Delivery capability and firm performance in international operations. In: International Journal Production Economics. 1997, roč. 51, č. 3, s. 191–204.
37. Feng, J. a kol. 2006. The impact of TQM practices on performance. A comparative study between Australian and Singaporean organizations. In: European Journal of Innovation Management. 2006, roč. 9, č. 3, s. 269–278.
38. Fernando, Y. a kol. 2019. Pursuing green growth in technology firms through the connections between environmental innovation and sustainable business performance: does service capability matter? In: Resources, Conservation and Recycling. 2019, roč. 141, s. 8–20.
39. Freeman, C. – Perez, C. 1988. Structural Crises and Adjustment, Business Cycles and Investment Behaviour. In: Dosi, G. a kol. 1988. Technical Change and Economic Theory. London: Pinter Publishers, 1988.
40. Freeman, R. E. 1999. Divergent stakeholder theory. In: Academy of management review. 1999, roč. 24, č. 2, s. 233–236.
41. Freytag, P. V. – Hollensen, S. 2001. The process of benchmarking, benchlearning and benchaction. In: The TQM Magazine. 2001, roč. 13, č. 1, s. 25–33.
42. Fukuyama, F. 2002. Konec dějin a poslední člověk. Praha : Rybka Publishers, 2002. ISBN 80-86182-27-4.
43. Galanakis, K. – Giourka, P. 2017. Entrepreneurial path: decoupling the complexity of the entrepreneurial process. In: International Journal of Entrepreneurial Behavior & Research. 2017, roč. 23, č. 2, s. 317–335.
44. García-Morales, V. J. a kol. 2007. Influence of personal mastery on organizational performance through organizational learning and innovation in large firms and SMEs. In: Technovation. 2007, roč. 27, č. 9, s. 547–568.
45. Glover, J. 1993. Achieving the Organizational change necessary for successfull TQM. In: International Journal of Quality & Realiability Management. 1993, roč. 10, č. 6, s. 47–64.
46. Grant, G. C. a kol. 2003. Self assessment: use at operational level to promote continous improvement. In: Production Planning & Control. 2003, roč. 14, č. 3, s. 82–89.
47. Gronroos, C. 1997. Value-driven Relational Marketing: From Products to Resources and Competencies. In: Journal of Marketing Management. 1997,č. 13, s. 407–419.
48. Hamel, G. – Prahalad, C. K. 2010. The core competence of the corporation. In: Harvard business review. 2010, roč. 68, č. 3, s. 79–91.
49. Harbi, S. A. a kol. 2017. Culture, wasta and perceptions of performance appraisal in Saudi Arabia. In: The International Journal of Human Resource Management. 2017, roč. 28, č. 19, s. 2792–2810.
50. Helfrich, C. D. a kol. 2009. Organizational readiness to change assessment (ORCA): Development of an instrument based on the promoting action on research in health services (PARIHS) framework. In: Implementation Science. 2009, roč. 4, č. 1, s. 1–13.
51. Hennegriff, S. a kol. 2019. Vorgehensmodell für die Industrie 4.0: Strukturierte Einführung und Umsetzung von Digitalisierungsmaßnahmen in der produzierenden Industrie. In: Industry 4.0 Management. 2019, č. 3, s. 47–50.
52. Hoang, D. T. a kol. 2006. The impact of total quality management on innovation. In: International Journal of Quality and Reliability Management. 2006, roč. 23, č. 9, s. 1092–1117.
53. Hoskisson, R. E. – Hitt, M. A. 1990. Antecedents and performance outcomes of dicesrification: A review and critique of theoretical perspectives. In: Journal of Management. 1990, roč. 16, s. 498.
54. Kanji, G. K. – Wallace, W. 2000. Business excellence through customer satisfaction. In: Total Quality Management. 2000, roč. 11, č. 7, s. 979–998.
55. Kaplan, R. S. – Norton, D. P. 2007. Balanced Scorecard: Strategický systém měření výkonností podniku. 5. vyd. Praha: Management Press, 2007. 268 s. ISBN 80-7261-177-5.
56. Kaur, H. – Bains, A. 2013. Understanding The Concept Of Entrepreneur Competency. In: Journal of Business Manag. & Social Sciences Research. 2013, roč. 2, č. 11, s. 31–33.
57. Khoshnood, N. T. – Nematizadeh, S. 2017. Strategic agility and Its Impact on the Competitive Capabilities in Iranian Private Banks. In: International Journal of Business and Management. 2017, roč. 12, č. 2, s. 13–48.
58. Kontoghiorghes,C. a kol. 2005. Examining the relationship between learning organization characteristics and change adaptation, innovation, and organizational performance. In: Human Resource Development Quarterly. 2005, roč. 16, č. 2, s. 185–212.
59. Kotter, J. P. 2008. Vedení procesu změny. Praha: Management press, 2008.
60. Kujala, J. – Lillrank, P. 2004. Total Quality Management as a cultural phenomenon. In: QMJ. 2004, roč. 11, č. 4, s. 43–55.
61. Kurniawan, R. a kol. 2020. The impact of balanced agile project management on firm performance: the mediating role of market orientation and strategic agility. In: Review of International Business and Strategy. 2020, roč. 30, č. 4, s. 457–490.
62. Lakhe, R. R. – Mohanty, R. P. 1994. Total Quality Management: concepts, evolution and acceptability in developing economies. In: International Journal of Quality & Reliability Management. 1994, roč. 11, č. 9, s. 9–33.
63. Lasi, H. a kol. 2014. Industry 4.0. In: Business & Information Systems Engineering. 2014, č. 6, s. 239–242.
64. Lee, S. Y. – Klassen, R. D. 2008. Drivers and Enablers That Foster Environmental Management Capabilities in Small and Medium Sized Suppliers in Supply Chains. In: Production & Operations Management. 2008, roč. 17, č. 6, s. 573–586.
65. Liberatore, R. L. 1993. The culture factor and quality. In: Quality Progress. 1993, s. 61.
66. Malhotra, A. a kol. 2001. Knowledge Management: An Organizational Capabilities Perspective. In: Journal of Management Information Systems. 2001, roč. 18, č. 1, s. 185–214.
67. Maull, R. a kol. 2001. Organisational Culture and Quality Improvement. In: International Journal of Operations and Production Management. 2001, roč. 21, č. 3, s. 302–327.
68. McAdam, R. – Kelly, M. 2002. A business excellence approach to generic benchmarking in SME’s. In: Benchmarking: An International Journal. 2002, roč. 9, č. 1, s. 7–27.
69. McAdam, R. – Kelly, M. 2002. A business excellence approach to generic benchmarking in SME’s. In: Benchmarking: An International Journal. 2002, roč. 9, č. 1, s. 7–27.
70. McIvor, R. 2000. A practical framework for understanding the outsourcing process. In: Supply Chain Manag. 2000, roč. 5, s. 22–36.
71. Mentzer, J. T. a kol. 2001. Defining supply chain management. In: Journal of Business Logistics. 2001, roč. 22, s. 1–25.
72. Menzefricke, J. S. a kol. 2021. Socio-technical risk management in the age of digital transformation-identification and analysis of existing approaches. In: Procedia CIRP 2021, 100, s. 708–713.
73. Mohammad, M. a kol. 2012. Business Excellence Models: An overarching framework for managing and aligning multiple organsational improvement initiatives. In: TQM & Business Excellence. 2012, roč. 22, č. 11, s. 1213–1236.
74. Moriarty, J. P. – Smallman, C. 2009. En route to a theory on benchmarking. In Benchmarking: An International Journal. 2009, roč. 16, č. 4, s. 484-503.
75. Naor, M. kol. 2008. The role of culture as driver of quality management and performance: Infrastructure versus core quality practices. In: Decision Sciences. 2008, roč. 39, č. 4, s. 671–702.
76. Narayan, A. K. 2020. The development and use of performance measures in New Zealand tertiary education institutions. In: Accounting History. 2020, roč. 25, č. 2, s. 193–218.
77. Neal, A. a kol. 2005. Do organizational climate and competitive strategy moderate the relationship between human resource management and productivity? In: Journal of Management. 2005, roč. 31, č. 4, s. 492–512.
78. Németh, H. 2020. Zodpovedné riadenie pre nástup na cestu udržateľnosti a výkonnosti. In: Revue spoločenských a humanitných vied. 2020, č. 4.
79. Németh, H. 2021. Udržateľná konkurencieschopnosť organizácií v ére globálnych kríz. In: Revue spoločenských a humanitných vied. 2021, č. 3.
80. Németh, Z. 2023. Kvalita ako pilier inovatívneho rozvoja organizácií. In: Revue spoločenských a humanitných vied. 2023, roč. 11, č. 3.
81. Oyedjio, A. 2012. Strategic agility and competitive performance in the Nigerian telecommunication: an empirical investigation. In: American International. Journal of Contemporary Research. 2012, roč. 2, č. 3, s. 227–237.
82. Payne, A. 2005. Handbook of CRM: Achieving Excellence in Customer Management. Newton: Butterworth-Heineman, 2005. ISBN 978-07506-6437-0.
83. Pekovic, S. – Galia, F. 2009. From Quality to Innovation: Evidence from French Employer Survey. In: Technovation. 2009, roč. 29, č. 12, s. 829–842.
84. Peppers, D. – Rogers, M. 1997. The One to One Future – Building Relationships One Customer at a Time. New York: Doubleday Dell Publishing Group, 1997. ISBN 0-385-48566-2.
85. Peris-Ortiz, M. a kol. 2019. Knowledge, innovation and sustainable development in organizations. Springer Cham, 2019. ISBN 978-3-030-09095-1.
86. Phelps, C. C. a kol. 2012. Knowledge, Networks, and Knowledge Networks: A Review and Research Agenda. In: Journal of Management. 2012, roč. 38, č. 4, s. 1115–1166.
87. Porter, M. E. 1985. Competitive Advantage. Creating and Sustaining Superior Performance. New York : The Free Press, 1985.
88. Priem, R. L. – Butler, J. E. 2001. Is The Resource-Based View a Useful Perspective for Strategic Management Research? In: Academy of Management Review. 2001, roč. 26, č. 1, s. 22–40.
89. Quinn, R. E. – Rohrbaugh, J. 1981. A competing values approach to organizational effectiveness. In: Public Productivity Review. 1981, roč. 5, s. 122–140.
90. Rigby, D. – Bilodeau, B. 2007. Management Tools & Trends 2007. Boston : Bain & Co., 2007.
91. Rigby, D. – Bilodeau, B. 2011. Management Tools & Trends 2011: Final results. Dostupné na .
92. Rigby, D. – Bilodeau, B. 2013. Management Tools & Trends 2013. Dostupné na: .
93. Robles, M. 2012. Executive perceptions of the top 10 soft skills needed in today’s workplace. In: Business communication quarterly. 2012, roč. 75, č. 4, s. 453–465.
94. Roehrich, J. K. a kol. 2017. Driving green supply chain management performance through supplier selection and value internalisation: A self-determination theory perspective. In: International Journal of Operations & Production Management. 2017, roč. 37, s. 489–509.
95. Roth, A. V. 1996. Achieving strategic agility through Economies of Knowledge. In: Plan. Review. 1996, roč. 24, č. 3, s. 30–36.
96. Saunders, M. a kol. 2007. Benchmarking strategy deployment practices. In: Benchmarking: An International Journal. 2007, roč. 14, č. 5, s. 609–623.
97. Shams, R. a kol. 2020. Strategic agility in international business: A conceptual framework for “agile” Multinationals. In: Journal of Intenational Management. 2020, roč. 27, č. 1, 100737.
98. Shane, S. – Venkataraman, S. 2000. The promise of entrepreneurship as a field of research. In: Academy of management review. 2000, roč. 25, č. 1, s. 217–226.
99. Shea, C. M. a kol. 2014. Organizational readiness for implementing change: A psychometric assessment of a new measure. In: Implementation Science. 2014, roč. 9, č. 1, s. 1–15.
100. Schein, E. H. 1992. Organizational Culture and Leadership. 2. vyd. San Francisco: Jossey-Bass, 1992.
101. Supriyanto, A. S. a kol. 2017. The role of workplace spirituality as moderator the effect of soft total quality management on organization effectiveness. In: International Journal of Economic Research. 2017, roč. 14, č. 5, s. 275–284.
102. Tallon, P. P. a kol. 2019. Information Technology and the search for organizational agility: A systematic review with future research possibilities. In: The Journal of Strategic Information Systems. 2019, roč. 28, č. 2, s. 218–237.
103. Teece, D. – Pisano, G. 1994. The dynamic capabilities of firms: An introduction. In: Industrial and Corporate Change. 1994, roč. 3, č. 3, p. 537–556.
104. Tortorella, G. a kol. 2020. Mediating role of learning organization on the relationship between total quality management and operational performance in Brazilian manufacturers. In: Journal of Manufacturing Technology Management. 2020, roč. 31, č. 3, s. 524–541.
105. Towers, N. a kol. 2020. The impact of phenomenological methodology development in supply chain management research. In: Supply Chain Management. International Journal. 2020, roč. 25, s. 443–456.
106. Triebel, C. 2018. Failure in startup companies: why failure is a part of founding in Strategies in failure management. In: Management for Professionals. Cham: Springer, 2018.
107. Vokurka, R. J. – Lummus, R. R. 2003. Supply Chain Management: Better Supply Chain With Baldridge. In: Quality Progress. 2003, roč. 36, č. 4, s. 51–57.
108. Walls, J. a kol. 2011. Measuring environmental strategy: Construct development, reliability, and validity. In: Business & Society. 2011, roč. 50, č. 1, s. 71–115.
109. Walumbwa, F. O. – Lawber, J. J. 2003. Building effective organizations: Transformational leadership, collectivitst orientation, work related attitudes and withdrawal behaviours in three emerging economies. In: Human Resource Management. 2003, roč. 14, č. 1, s. 3–14.
110. Wang, Y. – Lo, H. P. 2003. Customer-focused performance and the dynamic model for competence building and leveraging: A resource based view. In: The Journal of Management Development. 2003, roč. 22, č. 5/6, s. 483–526.
111. Watson, G. H. 1993. Strategic Benchmarking. New York: John Wiley & Sons, 1993.
112. Weiner, B. J. a kol. 2008. Conceptualization and measurement of organizational readiness for change: A review of the literature in health services research and other fields. In: Medical Care Research and Review. 2008, roč. 65, č. 4, s. 379–436.
113. Werther, W. B. – Chandler, D. 2006. Responsibility: Stakeholders in a Global Environment. Sage Publications, 2006. ISBN 9781412974530.
114. Yeo, G. – Neal, A. 2004. A multielevel analysis of effort, practice and performance: Effects ability, conscientiousness and goal orientotation. In: Journal of Apllied Psychology. 2004, roč. 89, č. 2, s. 231–247.
115. Zahra, S. A. a kol. 2012. Entrepreneurship and dynamic capabilities: a review, model and research agenda. In: Journal of management Studies. 2012, roč. 43, s. 917–955.
116. Zeng, J. a kol. 2015. The impact of hard and soft quality management on quality and innovation performance: an empirical study. In: International Journal of Production Economics. 2015, roč. 162, s. 216–226.

Zväzok: XVI, Číslo: 1/2024